trainchinese | Q&A: I purchased a subscription yesterday, but it is not working on my account. I am unable to log in to my account in the app.

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I purchased a subscription yesterday, but it is not working on my account. I am unable to log in to my account in the app.

Asked 1 week ago by karolax valid Edit

Hello,

I recently purchased a subscription to TrainChinese, but I am experiencing two issues:

I cannot access the premium features, and it shows that I am a regular user.
Although I can log in to my account via the browser, I still do not have access to my subscription.

Could you please assist me in restoring my subscription and ensuring that I have access to the paid content?

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Tags: trainchinese website Android applications

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Hi Karolax,

We had a problem on the SSL side of our servers that was affecting some Android users. We are sorry that it took more than one day to identify and fix it.

Currently the apps are all working and the communication with the server too. Please check on your app and let us know if there is any inconsistency on your side.

We are very sorry for this inconvenience.

Klaus

Answered 10 days ago by klaus valid Edit

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